1. Retention Principles
- Kineta keeps data only for as long as needed to provide the service, protect users, meet legal obligations, and support billing, accounting, security, and dispute handling.
- Data that is no longer needed should be deleted, anonymized, or aggregated where practical.
- Some records may remain in backups, logs, app stores, billing providers, diagnostics providers, or legal/accounting archives for a limited period.
- Trainer-entered client records may be controlled by the trainer as part of their business records and may require separate handling.
2. Retention by Category
| Data category | Examples | Retention approach |
|---|---|---|
| Account and profile | Email, name, phone, date of birth, language, timezone, description, image, role, settings | Kept while the account is active. Deleted through account deletion unless longer retention is required or permitted. |
| Sessions, groups, attendance | Schedules, recurrence, locations entered by users, attendance, cancellation reasons, group records | Kept while relevant trainer, trainee, session, or group records exist. Deleted through content or account deletion workflows where applicable. |
| Notes, chat, and media | Notes, messages, reactions, read status, uploaded images, saved transcription text | Kept until deleted by a permitted user or deleted through account/content deletion workflows, subject to legal, safety, support, or backup limits. |
| Safety reports, blocks, and moderation | Content reports, reported message snapshots, chat snapshots, reporter/reported user snapshots, block records, moderation logs, review status, and reviewer notes or actions | Kept while needed to review reports, respond to safety concerns, prevent abuse, enforce the Terms, protect users, document decisions, and comply with legal or platform obligations. |
| Audio for transcription | Audio files submitted for speech-to-text | Processed to provide transcription. Kineta does not intentionally keep uploaded audio after the request, but provider processing and temporary server handling may apply. |
| Notifications and push tokens | Expo push tokens, device name/platform, notification records, notification preferences | Push tokens are deleted when unregistered or account data is deleted where applicable. Read notifications may be cleaned after the configured retention period. |
| Billing and subscription | RevenueCat customer IDs, entitlements, invoices, purchase dates, expiration dates, provider events | Kept as needed for access management, customer support, tax, accounting, fraud prevention, chargebacks, platform compliance, and legal obligations. |
| Security, logs, diagnostics | IP address, user agent, activity logs, crash data, performance data, backend logs | Kept for a limited period needed for security, debugging, reliability, abuse prevention, and compliance. |
| Waitlist and support | Waitlist email, issue reports, suggestions, account deletion feedback | Kept while needed for launch communications, support, product quality, legal records, and request handling. |
3. Account Deletion
You can request account deletion in the Kineta app or by contacting info@kineta.app.
When an account is deleted, Kineta deletes or detaches account data according to the app's deletion workflow. This can include account tokens, profile records, profile images, user-owned notes, trainer-owned groups and sessions, and trainer-managed member records where applicable.
Some data may remain for limited periods where required or permitted, including backup copies, billing and invoice records, tax or accounting records, fraud prevention records, security logs, legal records, support records, and data stored by third-party providers under their own retention rules.
4. Deleting Content and Data Requests
Where app features allow it, users can delete notes, images, notifications, sessions, groups, payment tracking records, or other content. Some shared content may remain visible to other users if they have their own lawful reason to keep it or if deletion would affect another user's records.
Content reports, block records, moderation snapshots, review notes, security logs, and abuse-prevention records may be retained after the original content or account changes when needed for user safety, dispute handling, enforcement, legal compliance, or platform compliance.
Depending on where you live, you may be able to request access, correction, deletion, restriction, objection, portability, or consent withdrawal. Contact info@kineta.app and include the email address associated with your Kineta account.
5. Backups, Providers, and Contact
Deleted data may remain in encrypted backups or provider systems for a limited period until those systems rotate or expire. Providers such as app stores, RevenueCat, Sentry, Expo, email providers, storage providers, and transcription providers may keep records under their own retention policies and legal obligations.
For data retention, deletion, or privacy requests, contact info@kineta.app.